Customer Service Representative - State Farm Agent Team Member
Full Time in Lake In The Hills, IL
ROLE DESCRIPTION: As a Customer Service Representative with Mark Krueger State Farm Agent , you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Assisting people in their time of need Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. BENEFITS/PERKS: Salary plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off- work/life balance is emphasized in our office Employee appreciation lunches Work hours: Monday - Thursday 9:00am-5:00pm; Friday 9:00am-4:00pm PAY SCALE: Annualized Compensation First year: $36k to $45k Second year: $45k to $60k Third year $60k to $85k or more QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving Must have experience using Salesforce Desire to learn and improve Value the protection that insurance provides The ability to coach and be coached About Us: Established and growing 32 year agency We are here to provide service to our customers, prospects and community. You will be working directly with an experienced and dedicated team of professionals. Compensación: $36,000.00 - $45,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lake In The Hills, IL and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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